The Importance of Patient Pay Online Options

The Importance of Patient Pay Online Options

Studies have shown that people are more likely to pay any bill rather than their doctor bill. Collecting patient pays can be difficult, especially larger amounts. Making it as easy as possible for clients to pay their portion of medical bills improves collection rates, while fostering the patient’s perception of the practice as one that’s modern and makes an extra effort on their behalf.

There Are Always Options

Clinicians must offer patients options and the first place to start is through the ability to make payments online. Clients are already used to doing things online and many utilize a mobile device for their transactions. With the In Touch EMR™, online payments can be linked with the clinician’s merchant account and deposited directly into the practice’s account, usually within seven days.

Online payments offer patients the convenience of 24/7 access and the ability to use a variety of payment methods, from credit and debit cards to electronic checks. Older patients may not have access to the Internet, while others may be afraid to disclose the appropriate information. For these patients, traditional checks and cash are still an option.

In Touch EMR™ also offers patients the ability make recurring payments. The software breaks down client amounts into manageable amounts that they can pay over time. Clinicians may want to consider offering discounts for situations that include cash payments or balances that are paid within a specified amount of time.

Convenience And Security

In Touch EMR™ provides the means to accept payments without the need to store sensitive data on-site. Information is maintained in the cloud and strict security protocols are in place that complies with the Payment Card Industry Data Standard.  In Touch EMR™ is HIPAA compliant.

Going Green

Accepting online payments utilizing the In Touch EMR™ is significant progress in the process to go green. It eliminates a majority of paper bills and statements, though there will still be instances necessitating a paper bill be printed and mailed.

“Online payments create better revenue cycles and reduce the expense of collection costs.”

Billers spend less time on sending reminders and statements, and can focus more on the claims process. Necessary payment data is sent to the billing department for posting to patient accounts. The team at In Touch EMR™ will even help clinicians set up the system to begin accepting payments electronically.

The ability for patients to pay their bills online is crucial as more individuals shift away from carrying cash or writing checks. For many, paying for products and services is simply a matter of entering a credit or debit card number. Any clinician that doesn’t have the ability to collect payments online is cheating their medical practice of a quick and convenient way to improve revenues, and incurring significant costs in time, effort and printed reminders.

Studies have shown that people are more likely to pay any bill rather than their doctor bill. Collecting patient pays can be difficult, especially larger amounts. Making it as easy as possible for clients to pay their portion of medical bills improves collection rates, while fostering the patient’s perception of the practice as one that’s modern and makes an extra effort on their behalf.

There Are Always Options

Clinicians must offer patients options and the first place to start is through the ability to make payments online. Clients are already used to doing things online and many utilize a mobile device for their transactions. With the In Touch EMR™, online payments can be linked with the clinician’s merchant account and deposited directly into the practice’s account, usually within seven days.

Online payments offer patients the convenience of 24/7 access and the ability to use a variety of payment methods, from credit and debit cards to electronic checks. Older patients may not have access to the Internet, while others may be afraid to disclose the appropriate information. For these patients, traditional checks and cash are still an option.

In Touch EMR™ also offers patients the ability make recurring payments. The software breaks down client amounts into manageable amounts that they can pay over time. Clinicians may want to consider offering discounts for situations that include cash payments or balances that are paid within a specified amount of time.

Convenience And Security

In Touch EMR™ provides the means to accept payments without the need to store sensitive data on-site. Information is maintained in the cloud and strict security protocols are in place that complies with the Payment Card Industry Data Standard.  In Touch EMR™ is HIPAA compliant.

Going Green

Accepting online payments utilizing the In Touch EMR™ is significant progress in the process to go green. It eliminates a majority of paper bills and statements, though there will still be instances necessitating a paper bill be printed and mailed.

“Online payments create better revenue cycles and reduce the expense of collection costs.”

Billers spend less time on sending reminders and statements, and can focus more on the claims process. Necessary payment data is sent to the billing department for posting to patient accounts. The team at In Touch EMR™ will even help clinicians set up the system to begin accepting payments electronically.

The ability for patients to pay their bills online is crucial as more individuals shift away from carrying cash or writing checks. For many, paying for products and services is simply a matter of entering a credit or debit card number. Any clinician that doesn’t have the ability to collect payments online is cheating their medical practice of a quick and convenient way to improve revenues, and incurring significant costs in time, effort and printed reminders.

What to Expect From Your Front Desk Staff

What to Expect From Your Front Desk Staff

The front desk staff has a variety of critical tasks to complete that will directly affect patients and the practice. Clinicians can make the job of the front desk easier, more efficient and help grow their practice with integrated software that has the ability to automate many of the duties for which the front desk is responsible.

Perception Is Reality

The front desk staff is the first person a patient comes in contact with when they schedule an appointment and when they arrive at the office. People make snap judgments and a patient’s first impression of the practice will be dependent upon their interaction with the front desk.

The person at the front desk must be pleasant, knowledgeable and efficient. They must possess people skills and like working with the public. Not everyone has the necessary skill set for the job and clinicians shouldn’t hesitate to shift staff around to ensure the first impression a patient has of the practice is a pleasing one that makes them feel comfortable and eager to come back when they need services.

Scheduling And Patient Intake

The front desk is responsible for scheduling appointments, obtaining essential information and sending reminders. A lot of information is obtained in a very short time from patients, ranging from eligibility and identification to secondary insurance and contact information. Scheduling can be completed directly from the In Touch EMR™.

Many of those tasks can be accomplished automatically with In Touch EMR™. Eligibility can be determined online with hundreds of insurers. Payer information is built in and new companies can be added. Patient demographics come straight from the insurance company, resulting in fewer claim denials. With a single action, a patient file can be created and all the data will be transferred automatically.

In Touch EMR™ is the only EMR software that has an app specially designed to work with the iPad. Patients can take a photo of themselves with the tablet for identification and even fill out patient forms. The information received via the iPad is automatically transferred to the patient’s file.

Front Desk Marketing

A clinician’s front desk should also be doing marketing and In Touch EMR™ provides the necessary tools. When intake information is obtained, all the needed contact data is available to send reminders, greetings, newsletters and special offers.

In Touch EMR™ has built in functionalities that enable practices to contact patients via phone and email, voice and text message, along with traditional mail using built in greeting card software. In Touch EMR™ can be used with the automated Therapy Newsletter or Clinical Contact software systems.

In Touch EMR™ simplifies the entire front desk process, from intake to maintaining contact. The software helps reduce reimbursement denials, automatically creates patient files, and helps practices maintain contact with patients through reminders and newsletters. Practitioners must work harder than ever to retain patients and generate new clients. In Touch EMR™ is a single source solution to automate and market practices.

Ideal Practice Workflow Part 3: Billing

Ideal Practice Workflow Part 3: Billing

Billing should be the backbone of any practice, but many vendors focus on the EMR with no billing function or view billing as an afterthought. An EMR must support billing and that’s one of the unique features of the In Touch EMR™.

In Touch EMRIt works in concert with In Touch Biller PRO and other systems to reduce denials, increase revenues and streamline the practice workflow.

Effective Billing

To be effective, billers have to enter the claim information, either manually or automatically.

In Touch EMR™ offers an array of automatic functions that make a biller’s life easier, more productive and allows clinicians to get paid faster.

In Touch EMR™ and In Touch Biller PRO have built-in crosswalks that automatically verify if ICD and CPT codes match, along with the date and time of service.

A unique feature of In Touch EMR™ is that the claim can be edited if necessary to bring all data into alignment.

More importantly, the system identifies any modifiers that are applicable and attaches them if necessary.

CCI edits are automatic and the software tells the biller if they need to be added, along with a supporting diagnosis. The software conducts matching to determine if the CPT code is related to a certain ICD code.

With the right depth of diagnosis provided with In Touch EMR™ and In Touch Biller PRO, clinicians minimize audits and denials, and remain more compliant.

Working In Tandem

Few EMRs have the ability to transmit data directly to billing software. In Touch EMR™ does and this is a huge innovation for streamlining practices.

After claims arrive from In Touch EMR™ to billing, it tells billers which codes are worth the most money.

The claim is scrubbed for errors before it’s ever transmitted to the clearinghouse.

ERAs automatically appear and can be posted with a single click.

It makes billing more efficient and allows clinicians to do what they like to do – treating patients.

Saving Money

In Touch EMR™ and In Touch Biller PRO pay for themselves quickly.

If clinicians save just eight minutes per patient with the systems, that’s 5 hours and 20 minutes per week.

That translates into $150 in savings per week and $10,000 per year at 50 visits per week.

The three steps for the ideal practice workflow (front desk, documentation and billing) will change the way clinicians do things.In Touch EMR

Practitioners may have to drop their current billing software or service, but it’s worth the trouble.

It’s the difference between a practice that’s running out of steam and one that’s going like a speeding bullet.

In Touch EMR™ can have clients up and running in 24 hours and at a reasonable price.

Many clinicians are entrenched in the way their current system operates. They’re emotionally and financially invested in the systems, but if the software is inefficient and doesn’t work together for the benefit of the practitioner, it’s costing clinicians in wasted time and lost revenues.

Ideal Practice Workflow Part 2: Documentation

Ideal Practice Workflow Part 2: Documentation

Clinicians are hearing a lot about being more efficient in their practice and it’s essential for professionals practicing in the Obamacare era.

Reimbursements are being reduced by Medicare and insurance companies, and clinicians must evolve in the way they operate their practice if they are to maintain a viable business.

EMROne of the ways clinicians can accomplish that is through the use of EMR and billing software that works together.

In Touch EMR™ and In Touch Biller PRO interact seamlessly to accomplish the three key areas to improve workflow – patient intake, documentation and billing.

Patient Intake

During the intake process, In Touch EMR™ allows the front desk to verify and obtain patient information directly from the payer, create a patient file and schedule an appointment.

The information automatically goes into the EMR system where it can be retrieved by the clinician when the client arrives for their appointment.

Automatic Documentation

The one-click documentation available with the In Touch EMR™ saves an enormous amount of time. With one click, the clinician can create a document for that patient to record everything from an evaluation to treatment notes.

One of the unique features of In Touch EMR™ is that clinicians can make progress notes and they all appear automatically anytime the patient record is opened providing them with an at-a-glance overview.

Practitioners can make changes to their notes to reflect changes within the patient and their progress.

The EMR system also alerts clinicians to G codes and other pertinent data.

One Touch Billing

In Touch EMR™ works hand-in-hand with In Touch Biller PRO to make the billing process as easy as possible.

At the conclusion of the patient’s visit, clinicians simply hit one button – finalize claim.

Patient data and documentation is automatically sent to In Touch Biller PRO where it’s ready for submission. 

EMRThe claim appears within the billing software and clinicians can designate if claims are sent individually or as batch files.

Increasing the overall efficiency of the practice workflow allows for greater accuracy, less wasted time and increased revenues.

The keys are patient intake, documentation and billing.

When those three aspects work together, it provides a better patient experience and increased revenues for the practice.

In Touch EMR™ and In Touch Biller PRO work together seamlessly to automate a variety of tasks to lessen the workload of everyone within the practice.

Ideal Practice Workflow Part One: Front Office

Ideal Practice Workflow Part One: Front Office

The current healthcare climate demands that practices become more efficient at every task. Efficiency begins at the front desk by gathering all the needed patient information and verification before scheduling the client’s appointment.

The entire process can be accomplished with the In Touch EMR™ for savings in time and reduced denials.

In Touch EMROnline Verification

In Touch EMR™ works with thousands of payers across the nation, making benefit verification a matter of a few moments.

When the payer doesn’t have the ability to verify online or they don’t offer it for certain physician types, such as physical therapists, it’s still possible to verify the old-fashioned way with a phone call.

Online verification is critical for practices to avoid health insurance fraud and theft.

Even though more people have insurance coverage through the Affordable Health Care Act, health insurance theft is a serious problem that robs practices across the U.S. of millions of dollars annually.

In Touch EMR™ has the time saving tools to quickly verify every aspect of the patient’s data.

One Click Charting

Streamlining front desk processing takes a major leap with one-click patient charting built into the In Touch EMR™.

With just one click of a button, the front desk can capture all the needed patient information (with the patient’s permission), create a chart, and schedule the client’s appointment.

There’s no need to spent time manually entering demographic information by hand.

In Touch EMR™ captures the information from the insurance company at the time of online verification.In Touch EMR

Online verification and one-click charting work together to minimize denials.

Patient enrollment and benefit information comes directly from the insurance company, eliminating spelling mistakes and incorrect contact information.

The integrated In Touch EMR™ works hand-in-hand with verification and charting, and documentation can be further streamlined with an iPad.

Manually checking patient information, creating charts and verifying eligibility is a thing of the past with the In Touch EMR™.

The integrated software system saves time, reduces denials and automatically creates patient files with the click of a button. Designed specifically for physical therapists, it allows practices to schedule more efficiently and get paid without worrying about reimbursement denials.

Should Your EMR Do Marketing?

Should Your EMR Do Marketing?

Should an EMR do marketing – the simple answer to that question is yes if it’s the In Touch EMR™. Marketing is an essential part of running a business and a clinician’s office software should have the functionality to do that without taking time from the practice’s normal processes.

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The Information Is There

Clinicians are already using their EMR to document patient visits and it has all the information needed to perform marketing tasks.

It has a patient’s phone number and address, and it should also contain their email address and cell phone number.

That data allows practitioners to contact patients in multiple ways phone for appointment reminders and account balances, and it also offers marketing opportunities.

It’s just as easy to use that information to stay in touch with patients to inform them of special offers, to ask for referrals or send a simple holiday greeting.

It’s critical that clinicians keep their name in front of clients for when they require services and the In Touch EMR™ provides the tools to do that.

Ways To Stay In Touch

In Touch EMR™ allows clinicians to contact patients via phone, email, regular mail and text message.

It’s fully integrated with billing software and allows practitioners to communicate with patients automatically, freeing staff to do other tasks.

It also allows therapists to communicate with patients through newsletters and has built-in greeting card software.

Patients expect to be contacted about account balances and receive appointment reminders.

EMRIt’s a pleasant surprise when they receive a card or text message on their anniversary date with the practice, to check on their health, or receive a greeting on their birthday.

Clients can opt out at any time from receiving any of those communication methods.

An EMR that doesn’t market isn’t serving its full potential.

In Touch EMR™ is the only one that offers marketing capabilities and it performs those tasks automatically with information that’s already available.

The built-in automatic capabilities of In Touch EMR™ allow clinicians and staff to spend more time on the business of treating patients. Greater office efficiency is achieved and therapists can rest easy knowing that their EMR is working in the background to market their practice.