EMR Solution Portability

EMR Solution Portability

In order to maximize the effectiveness of your EMR, use the system in a portable device like a tablet. Nitin Chhoda explains how this portable tablet device can make your physical therapy documentation much easier than using a desktop computer alone.

EMR portabilityHow does an electronic medical record turn into a truly portable EMR?

There’s really just one way to make sure that information is recorded and communicated as efficiently as possible, and that’s by adding tablet computers to your practice.

Many health care practice management professionals are very hesitant to consider this kind of technological change, but this is the change that will be coming and it’s better to get out in front than to follow in this field.

It turns out that you can get tablet computers for the staff members who need them for a big discount, as a health care provider. Additionally, since you are willing to order a larger number than the average consumer, you can also rely on a bulk discount.

While many managers consider this portable EMR too much of an investment, tablet computers do not cost as much as you might think.

Making it Easy to Bill

EMR solutions can streamline many of the tasks that are accomplished every day in a health care practice. No more pulling and re-filing of paper records. No more waiting to re-schedule a patient or to fill an empty slot recently cancelled. And most importantly, no more waiting for the details of the medical billing that must be done to get the practice paid.

The good news is that financial staff, including accountants, medical coders, and medical billers, are used to using pretty complex software to accomplish their jobs.

If they have transferred from one job to another, they know how to adjust and adapt to new software quickly.

Billing Staff Can Adjust

Medical billing staff are usually the first to hit their stride with an EMR and they are the first to start bringing in some revenue as a result of their improved efficiency and accuracy.

But to allow for this kind of efficiency and speed, the billing staff has to have access to the medical records and the clinicians notes about each visit. The way to speed up this process is to give clinicians portable EMR and tools so they can simply enter their notes and instantly save them to somewhere that the biller can access them.

Clinicians Will Adjust to the Right EMR Solution

Another concern is that clinicians will resist the change from a paper notepad to a tablet computer. Many clinicians have been working with pen and paper their entire lives and the thought of changing now is pretty intimidating.EMR solution portability

For the younger generation of clinicians, the switch will not be so hard. But any time you try to change the way someone does something, like having EMR, you’ll come up against some resistance.

The right EMR software and solution will make the job of clinicians easier. Reviewing files that are always available at their fingertips will become the habit.

They never have to wait or dig through a lot of irrelevant information if the EMR presents their notes in an easy-to-read and logical manner. Tablet computers can organize information in the way that we think, making it easier and faster for us to do what we need to do.

Physical Therapy Marketing to Patients Is Part of Healthcare Today

Physical Therapy Marketing to Patients Is Part of Healthcare Today

All businesses, including physical therapy, have to have an effective marketing strategy. Nitin Chhoda reveals a few techniques on effective physical therapy marketing that will help your practice succeed.

physical therapy marketing todayPhysical therapy marketing has changed dramatically over the past decade. Nobody looks at the yellow pages anymore, and people move so frequently that relying on word-of-mouth is less and less practical.

Instead, everyone is finding the information they need online, using online word-of-mouth tools like social networks and consumer review websites.

Health care providers such as physical therapists, have to market themselves too, and they have to have effective physical therapy marketing even to their current patients.

Knowing the Physical Therapy Marketing Niche

The first step toward effective physical therapy marketing is to understand the market that you are trying to appeal to. Most people don’t want to have to go to the doctor, or to the hospital, or to a physical therapist.

When they do go, they are apprehensive, and not just because they are concerned that something may be wrong. They are also always worried about what it will cost them to find out if they need more healthcare.

One way to attract patient using modern physical therapy marketing is to present a modern and confident sense of health care and great physical therapy marketing. Of course, having a comprehensive, integrated EMR in place will put you in the position to demonstrate modernity and efficiency.

But beyond that, you will want to let you patients know that they can trust you to deal effectively with their insurance companies.

Because so many patients don’t even know what is covered by their insurance plan, they are even more anxious about the billing process. One way to help patients is to talk frankly and openly with them about what they can expect.

physical therapy marketing healthcareInsurance Plan Coverage

Finding out just what the insurance plan does cover before the patient comes in for an appointment is not always easy, but it does give you an incredible physical therapy marketing message.

What if you could tell patients that you will work with their insurance company even before they walk through the doors, so they know what they’ll pay even before they accept any health care services?

Patients are a difficult market to target with a convincing and inoffensive physical therapy marketing ideas and strategy.

You don’t want to infer that they aren’t getting the care they need or that they have been doing things wrong. But you do want to offer them something they haven’t been getting: convenience and transparency when it comes to paying bills.

Establishing Relationships

Physical therapy marketing doesn’t have to be focused solely on commercials and advertisements. You should also establish relationships with the complementary practices that may be able to send you referrals.

You want the confidence of anyone who can send you a referral, because referrals are one of the most consistent forms of marketing you can get. Patients are much more likely to go to you because someone they know and trust sent them.

And physical therapy marketing doesn’t stop when the patient makes an appointment. You’ll continue to share your marketing messages with your patients during and after each visit.

This may mean improving as you go and taking feedback, but the end result will be a practice that actually caters to the needs of patients and ensures that when they do need health care, they will come to your practice.

Physical Therapy Marketing to Patients Before, During, and After Visits

Physical Therapy Marketing to Patients Before, During, and After Visits

Marketing your physical therapy business doesn’t rely on producing creative brochures alone. It also depends on how you treat your patients before, during and after each visit. Nitin Chhoda shows how treating your patients can make or break your practice.

physical therapy marketing visitsMost healthcare practice managers think of physical therapy marketing as something they buy. You can hire a physical therapy marketing professional to handle your advertising and published materials.

You can also ask them to research competitors and find ways to incorporate successful competitive messages into your marketing plan.

But physical therapy marketing is also something your practice does whenever anyone has contact with a patient. The overall impression that patients have of the entire practice is what will determine whether or not they’ll come back.

Referrals: Professional and Personal

You probably have a pretty good idea of how important professional referrals are to your practice. If you work with a few other, complementary practices, you probably have a consistent stream of referred patients.

But there are other physical therapy marketing referrals that happen all the time, and you may or may not even realize how much of a difference they are making.

Personal referrals from current patients to potential patients are very powerful physical therapy marketing plan. In fact, it is worthwhile to think about the potential patients when making decisions about how to run the practice.

Patients Feedback Are Important

What do you want your patients to say about the care they receive when they come to your practice? As an example, on a Facebook feed a friend wrote about her dentist. She said they take very good care of her, have a very comfortable waiting area and even some other perks.

She looks forward to going to her dentist. If all 800 friends of hers saw that post, a percentage of them will actually take action and check out that dentist. How many people do you know that say they look forward to going to the dentist’s office?

It’s the same thing when it comes to your physical therapy practice. Having a great physical therapy marketing should always consider the word-of-mouth referrals.

physical therapy marketing patientsYou want this kind of referral to be a physical therapy marketing tool that works for you. It can just as easily work against you, with people complaining about long waiting times, rushed appointments, and disorganized offices. Making a good impression is marketing at its most basic.

Post-Visit Physical Therapy Marketing 

Another critical part of your physical therapy marketing plan will be the follow-up after appointments. Take every opportunity to learn from your patients by asking for feedback in a few different ways.

Have a comments box in the waiting room, communicate via email when scheduling future appointments, and periodically send a card to ask patients how they feel about their experiences in your practice.

Continue to Care for Your Patients Even After the Visit

Your patients should feel that they are cared for, that their clinician is not just doing their job, but is someone they can rely on to communicate with them and educate them about ways they can stay healthy. Rather than treating a visit to your practice as a burden or because there’s something wrong, a visit should be a simple check-up to make sure things are going okay.

The best physical therapy marketing you do will be to frame the work you do in a positive light, communicate messages that inform patients about how your practice wants them to feel good, and ensuring that the experience is always refreshingly honest, open, and relaxed.

Medical Billing Company: Everything You Need To Know

Medical Billing Company: Everything You Need To Know

When it comes to your billing needs, hiring a medical billing company may be the best option. Nitin Chhoda shares the important factors that you need to consider whether you’re going to hire a medical billing company or an independent contractor, and how your preferred billing system plays a key role in that decision.

medical billing company definitionMedical billing company is not easy to find and medical billing is no easy job. But for many small medical practices, adding billing to your list of things to do can be overwhelming.

Especially for practices that are just getting started, hiring a medical billing company can be cost-effective and will take a lot of stress out of the process of starting and running a business.

Just like hiring an accountant to do your taxes, when you hire a medical billing company, you are handing off a very important task to an expert in the field.

Price Isn’t Everything

Of course, when you hire a medical billing company, the hope is that you will be paying them less than you would pay a full time medical biller as part of your staff. Giving yourself some financial ground rules or even estimates will help you to determine how much money you should pay a medical billing company for the services they provide.

Medical Billing Companies Should Provide Typical Rates

But in addition to doing the job, they’d better do the job really well. Many medical billing companies will guarantee a certain rate of accepted claims. If they don’t actually guarantee a certain rate, they may at least give you their typical rates of rejected and denied claims so you can tell what kind of job they are doing.

Typically, insurance companies will reject about half of all claims, so even with a professional medical billing company, your expectations shouldn’t be too high. And remember that the time and effort that it takes to handle medical billing really is worth more to you than the cost of hiring a medical billing company to do the work for you.

Medical Billing Company or Independent Contractor

Some smaller practices may have the option of hiring an independent contractor who works part time and remotely. This option can also be cost effective, especially if the price is right.

In many ways, you will have to work out the details more thoroughly with an independent contractor, which may result in better outcomes for billing. But the convenience of medical billing companies is often a big factor in making the decision of who to hire.

medical billing companies

More important than the size of the medical billing company, be sure to hire someone or a company that has a lot of experience and a proven track record.

Your Options

If you are trying to choose between an independent contractor with ten years of experience or a brand new medical billing company that has been around for less than a year, make sure that the employees at the medical billing company have more experience before you take that route.

A medical billing company may have a more standardized system and it may be easier to integrate your data system with theirs, but if they are new to the work and do not bring in the payments that are owed to you, nothing else will matter.

Make sure that whoever you hire can send you reports from their previous work as well as reports for the work they do for you, so you can see how the work is going, too
.

Medical Billing Company Is Easier With an EMR

Medical Billing Company Is Easier With an EMR

To make your EMR more convenient, integrating it with a medical billing company is a good option.  NItin Chhoda explains why connecting your EMR system to a medical billing company software will make it easier to use.

medical billing company EMRThere are many advantages of electronic medical records and one of the most often emphasized is the advantage for medical billing staff.

Everyone else in the office can be a bit faster and more efficient, and the medical biller can process information much more smoothly.

But having an EMR isn’t just for those medical practices that do their own billing. Even if you hire a medical billing company, having an EMR will have distinct advantages over processing billing any other way.

Information Integration

The only challenge of hiring a medical billing company is deciding how the critical notes and information will be transferred from your practice to the medical billing company.

The billers will need a lot of information from your practice, and to ensure that information is accurate, you will need to integrate your information systems. It’s possible that this will not be an issue if you have a high quality EMR that records all of your information already.

Make It Digital

If clinicians are recording their appointments and notes using digital media, then the first step is already taken care of. The only question will be how to transfer the information from your practice’s EMR to the medical billing company.

Most medical billing companies will have experience with a number of EMR systems and with figuring out a transfer system. If you hire an independent contractor to handle your medical billing, rather than a medical billing company, they may be willing to adopt your software, making the process incredibly simple. And of course, if your EMR is online, then all the biller will need is access to the site.

Software Developed by Medical Billing Companies

There are also a number of medical billing companies that have decided to design their own medical billing software. This has distinct advantages for the medical billing company.

They can customize the software to suit their needs and preferences. Customized software can be a bit harder to get used to, but in the end it should work better than any other solution on the market because it will be designed with very specific needs in mind.

It’s possible that your practice will need to integrate your system with the custom system that the medical billing company is running.

medical billing companyIntegrated Solutions

Usually, they will have the solution already, offering a satellite feature of the software that can be used in your office. If their software solution is integrated with the Internet, you may be able to access it online.

No matter what you end up doing, having an EMR ready in place will allow you to transfer information quickly and efficiently.

In fact, when choosing a medical EMR, consider the reporting capabilities and features that will allow you to work with a medical billing company. There are plenty of EMR solutions out there that are designed to make medical billing easy, whether you do the medical billing in-house or you hire the work out to a medical billing company.

Physical Therapy Software: Relationship Between EMR, Clearing Houses, Payers and Your Wallet

Physical Therapy Software: Relationship Between EMR, Clearing Houses, Payers and Your Wallet

The major roles of EMR, clearing houses, and billing are very important because the flow of the business depends on it.  Nitin Chhoda explains these relationships and the impact it has on your practice’ income.

physical therapy software Reimbursements from private insurance, Medicare, Medicaid and Workers’ Compensation are the primary sources from which physical therapists collect revenues.

Those income sources pay the bills and salaries, fund expansion and equipment.

In an age where payments are being limited, capped and questioned, physical therapy software EMR offers assistance in locating the best payers that directly affects a practice’s profit margin.

An EMR offers online submissions for quicker turnarounds on payments, along with billing and coding options for greater flexibility. Physical therapy software also provides the means to identify the best payers.

Contracts with Payers

Therapists may have negotiated contracts with primary payers, but that doesn’t mean the dollars are going to start rolling in. Preferred provider organizations (PPOs) often sell their contracts to third party administrators (TPA) or another PPO that reimburses at a lower rate.

Selling contracts to other providers is a common practice, but most probably the one that’s financially disastrous for clinics. EMRs offer physical therapy software analytic tools that can be used to track payments from a wide range of third-party payers.

Therapists can ascertain which organizations pay the highest reimbursement rates and those that don’t limit or cap payments or services. EMRs offer physical therapy software billing and coding options to ensure practice owners are receiving the highest level of compensation for their services.

The Role of Physical Therapy Software

physical therapy software relationshipsPhysical therapy software provides the means for therapists to compare and contrast the financial benefits of working with specific third-party payers.

The current trend in healthcare is toward cost reduction, which directly affects access to established and potential patients.

Cost reduction is beneficial for insurance companies, but the plan doesn’t provide adequate reimbursements for clinic owners and their services. EMRs offer therapists physical therapy software options that help grow their practice.

Any therapist operating their own practice will soon learn about clearinghouses and the role they play in keeping their clinic funded. Millions of claims are filed with carriers each day, all of which would be traveling by mail to the four corners of the earth.

Clearinghouses and More

Clearinghouses were established to facilitate claims processing, resolve reimbursement issues and address physical therapy software errors. An EMR sends a therapist’s claims to clearinghouses electronically where they’re received almost immediately and checked for errors, before making their way to the specified payer.

The entire process can be accomplished in a matter of hours, compared to traditional mail that could take days to reach its destination. With the assistance of an EMR, questions can be answered, errors addressed, and corrections can be accomplished in the blink of an eye for a quicker turnaround on reimbursements.

Before the advent of physical therapy software EMRs, it could take weeks or even months of paper-based communications to clear a claim question and deposit the funds in a clinic’s account.

Physical therapy software provides the means to submit claims and obtain reimbursements quicker, offering better cash flow for any clinic.

An EMR saves long, tedious hours of phone time with individual insurance providers clarifying claims, allowing therapists to spend more time treating patients and less time waiting for reimbursements. They also contain the essential components needed for compliant physical therapy documentation to protect practice owners from a variety of legal ills.